This policy covers only the public Carelence website and demo-request flow. Customer Carelence installations and the production data held in them are controlled and operated by the customer.
1. Scope and operator
Carelence is a Perselence product. This policy applies when you browse this website, contact us, book a meeting, or request access to a Carelence demonstration.
It does not govern information stored in a customer’s Carelence installation. That environment and its data are controlled by the customer.
2. Information we collect
Information you provide
- Contact details such as your name, work email, organization, role, topic, and message.
- An email address and optional communications preference when you request demo access.
- Meeting details you submit through the booking experience.
- Correspondence and other information you choose to send us.
Technical information
Our hosting and security providers may process basic request data such as IP address, browser and device information, requested page, referrer, and request timing. We do not currently use advertising trackers on this website.
3. How we use information
- Respond to enquiries and prepare relevant product or deployment conversations.
- Provide, secure, administer, and expire temporary demo access.
- Track demo requests, follow up about the experience, and collect feedback consistent with your communications choice.
- Schedule meetings and deliver requested communications.
- Maintain website reliability, prevent abuse, and investigate security events.
- Improve the website and Carelence offering using aggregated or appropriately limited information.
- Send marketing communications only where permitted and consistent with your choices.
- Meet legal obligations and protect our rights, users, and systems.
Depending on where you are, our legal basis may be your consent, steps requested before entering a contract, our legitimate business interests, or compliance with law.
5. Customer installations
Carelence is delivered for use in the customer’s own environment. Perselence does not receive, host, back up, or otherwise process production information stored there, and has no continuing access to the installation after handoff.
The customer is responsible for the information it enters, the people it authorizes, and the operation and security of its environment. Do not submit patient records, credentials, secrets, or other sensitive operational data through this public website or demo. The demo uses synthetic data only.
6. Retention and security
We retain website enquiries and related records only as long as reasonably needed for the purposes described here, legal requirements, dispute handling, and legitimate business records. Demo credentials are designed to be temporary and may be reset or deleted after the stated access period.
We use reasonable administrative and technical safeguards appropriate to the information involved. No internet transmission, storage system, or security control can be guaranteed to be completely secure.
7. International processing
Service providers may process information in countries other than the one where you live. Where required, we use contractual or other lawful safeguards for those transfers.
8. Your choices and rights
You may unsubscribe from optional marketing at any time. Depending on applicable law, you may also have rights to request access, correction, deletion, portability, or restriction of certain processing, or to object to or withdraw consent for certain uses.
To make a request, email hello@carelence.app. We may need to verify your identity before completing it. We will not discriminate against you for exercising a privacy right available under applicable law.
9. Children
This business website and product demonstration are not directed to children under 18, and we do not knowingly collect personal information from children through them.
10. Updates and contact
We may update this policy as the website, service providers, or legal requirements change. The effective date above shows the current version.
Questions or privacy requests can be sent to hello@carelence.app.