These terms cover the public website and evaluation demo. A Carelence purchase is a separate software transaction: we deliver the licensed product, complete the agreed handoff, and the customer controls the production installation and its data.
1. Acceptance and scope
By accessing this website or a Carelence demonstration, you agree to these Terms of Use and our Privacy Policy. If you access the site on behalf of an organization, you represent that you are authorized to do so.
Carelence is a Perselence product. References to “Carelence,” “Perselence,” “we,” or “us” in these website terms refer to the provider of this site and demonstration.
2. Pricing, licensing, and ownership
Published prices are non-binding USD list prices for planning purposes. They do not create an offer, reservation, or obligation to sell. Taxes, shipping, duties, non-standard hardware, custom integrations, expanded migration, onsite work, support, and future major versions may be separate.
- Carelence Platform - $50K: a perpetual software license for the purchased major version, including the full product family, licensed code, and one standard software handoff.
- Carelence Node - +$15K: a prepared private-server package available only with Carelence Platform.
- Private Intelligence - +$5K: a local-model license available only with Carelence Platform.
A perpetual license means the customer may continue using the purchased version under its software license. The customer receives the deployable software and licensed code needed to operate that version. Perselence retains the Carelence copyright, trademarks, models, and underlying product intellectual property unless the software license expressly states otherwise.
“No usage-based AI fees” applies to Perselence charges for licensed local inference. Customers remain responsible for their own infrastructure, electricity, maintenance, and any third-party AI or cloud charges they choose to use.
The standard sale is limited to the licensed product and agreed handoff. It does not include ongoing hosting, monitoring, managed operations, or continuing vendor access.
3. Demonstration access
Demo access is limited, revocable, non-transferable, and provided only to evaluate Carelence. Credentials may be time-limited, automatically generated, reset, or disabled. Demo data may be changed or deleted without notice.
Use synthetic information only. Do not enter protected health information, patient records, production credentials, confidential business information, or regulated personal data into the demo.
4. Acceptable use
You may not interfere with the site or demo, bypass access controls, probe for vulnerabilities without written authorization, copy or scrape protected content at scale, upload malicious code, impersonate another person, use the service unlawfully, or attempt to derive source code except where applicable law expressly permits and cannot be waived.
5. AI features and human review
AI-generated summaries, suggestions, classifications, or other outputs may be incomplete, inaccurate, or unsuitable for a particular situation. They require review by an appropriately authorized person and must not be treated as medical advice, a diagnosis, an emergency service, or a substitute for professional or operational judgment.
Bring-your-own-AI connections are also subject to the selected provider’s terms, pricing, retention, and security practices. Local processing remains within the configured boundary only when the deployment is technically configured and operated for that mode.
6. Intellectual property
The website, demo, software, visual design, product names, logos, text, media, and underlying technology are owned by Perselence or its licensors and are protected by applicable intellectual-property laws. No rights are granted except the limited right to use this site and demo under these terms and any rights stated in a signed customer agreement.
7. Third-party services and links
The website may link to or embed third-party services, including scheduling, form, hosting, and AI providers. Perselence does not control their services, terms, availability, or privacy practices. Your use of those services may be governed by separate terms.
8. Disclaimers and limitation
The public website and evaluation demo are provided on an “as available” basis. To the fullest extent permitted by applicable law, Perselence disclaims implied warranties relating to them, including merchantability, fitness for a particular purpose, non-infringement, and uninterrupted or error-free operation.
To the fullest extent permitted by applicable law, Perselence will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, data, goodwill, or business opportunity arising from use of the public site or evaluation demo. Contracted product liability is governed by the signed customer agreement.
9. Changes and suspension
We may change, suspend, or discontinue the public site or demo, and may update these terms. The effective date above identifies the current version. Continued use after an update means you accept the revised website terms to the extent permitted by law.
10. Software purchase and contact
The software license and purchase confirmation state the selected configuration, price, delivery, permitted use, and applicable warranty limits. Once the agreed handoff is complete, the customer operates and controls its own installation.
Questions about these terms or Carelence licensing can be sent to hello@carelence.app.